MISANO S.p.A. offers on the market of-the-shelf or special refractories materials and electrodes.
The target of MISANO S.p.A. is supply the products with the utmost flexibility in replying to all the customer requests in terms of deliveries, changes, personalizations and assistance.
The ultimate goal is achieve and mantain the most high reputation in terms of quality and the utmost customer satisfaction in relation to the the value of the supply received.
This macro objective gets divided into the following targets:
- ensure the customer a product with performances that are equal to or greater then expected, but in line with the market costs;
- ensure compliance with the deliveries times that have to be in line also with the market expectations;
- enlarge the relevant markets going through new geographic areas or new sectors.
In order to achieve the objectives MISANO S.p.A keeps updated and apply a quality system conforming to the current version of UNI EN ISO 9001 particularly used in the following strategies:
- analyse the company context, keeping into consideration of the interested parties and the respective expectations, planning the actions aimed to reduces the risks and take the chance of improvement;
- dissemination of the quality policy at all the company levels, involving the entire staff, at all leves in the achievement of the goals;
- mainteinance of the collaboration relationship with the supplier making available an ongoing support for their growth in terms of product quality and service;
- measurement of the process through significant indicators in order to implement effective preventive actions or prompt corrective actions;
- maintenance of an inner appropriate professionalism level through a careful staff management and training needs.
The quality policy gets released, both inside than outside the company, through all lawful or necessary means.